Shipping & Handling

DOMESTIC

AUSTRALIA

STANDARD SHIPPING

  • $10.00 flat rate (includes tracking and signature on delivery)
  • Free shipping on orders over $100
  • Please allow *2-5 business days for delivery after you have received our shipping confirmation email 

EXPRESS SHIPPING

  • $15 flat rate (includes tracking and signature on delivery)
  • Please allow *1-3 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.  

INTERNATIONAL

NEW ZEALAND

STANDARD SHIPPING

  • $10.00 AUD flat rate up to 0.5kg (no tracking)
  • $15 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $150 AUD (no tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

EXPRESS SHIPPING

  • $20 AUD flat rate express shipping (tracking and signature on delivery included)
  • Please allow *2-4 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

USA/CANADA

STANDARD SHIPPING

  • $12.50 AUD flat rate up to 0.5kg (no tracking)
  • $20 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $200 AUD (no tracking)
  • Please allow *5-14 business days for delivery after you have received our shipping confirmation email

PACK AND TRACK 

  • $30 AUD flat rate (includes tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

UNITED KINGDOM

STANDARD SHIPPING

  • $15.00 AUD flat rate up to 0.5kg (no tracking)
  • $25 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $200 AUD (no tracking)
  • Please allow *5-14 business days for delivery after you have received our shipping confirmation email

PACK AND TRACK

  • $35 AUD flat rate (includes tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

EUROPEAN COUNTRIES

(Germany, France, Belgium, Croatia, Denmark, Estonia, Hungary, Malta, Poland, Portugal, Slovenia, Ireland, Netherlands, Spain, Sweden, Lithuania)

STANDARD SHIPPING

  • $15.00 AUD flat rate up to 0.5kg (no tracking)
  • $25 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $200 AUD (no tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

PACK AND TRACK

  • $35 AUD flat rate (includes tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

ASIAN COUNTRIES

(Malaysia, Singapore, South Korea, China, Hong Kong)

STANDARD SHIPPING

  • $15.00 AUD flat rate up to 0.5kg (no tracking)
  • $25 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $200 AUD (no tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

PACK AND TRACK

  • $35 AUD flat rate (includes tracking)
  • Please allow *3-10 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control. 

REST OF THE WORLD

STANDARD SHIPPING

  • $15 AUD flat rate up to 0.5kg (no tracking)
  • $25 AUD flat rate over 0.5kg (no tracking)
  • Free shipping on orders over $200 AUD (no tracking)
  • Please allow *5-14 business days for delivery after you have received our shipping confirmation email

* Please note that these timeframes are not guaranteed, while we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.   

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or customs charges.

All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Few and Far Collective is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.   

HOW DO I KNOW YOU RECEIVED MY ORDER?

Once you place an order, you will receive an order confirmation email detailing your order. 

If you don’t receive an order confirmation e­mail from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'Junk' mail folder before contacting us.

If you are still unsure please email: orders@steenjones.com.   

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We try our best process all orders within 24 hours of receipt, however due to being a very small team, sometimes this can take anywhere up to 48 hours. 

During our peak periods (holiday season, sales or promotional events) we ask that you please allow up to 72 hours.  

HOW CAN I TRACK MY ORDER?

DOMESTIC ORDERS

- All domestic orders come with tracking. You will automatically receive your tracking number and tracking updates via email once your parcel has been lodged with Australia Post.

Alternatively, you can track your order here.

* Please note: It may take up to 24 hours after receiving our shipping confirmation for tracking to take effect.

INTERNATIONAL ORDERS

- All New Zealand orders that have selected express shipping will receive tracking updates via email once the order has been lodged with Australia Post.

- All other international orders that have selected our *Pack and Track service will include tracking. You will automatically be sent your tracking number and updates once your package has been lodged with Australia Post.

Alternatively, you can track your order here.

* Please note: It may take up to 24 hours after receiving our shipping confirmation for tracking to take effect.

You'll be able to see when your parcel has been:

  • received and accepted by a Post Office
  • processed for international delivery
  • received by the overseas postal organisation
  • delivered to its final destination 

* Please note that International Pack and Track service is currently only available to the following destinations: BELGIUM, CANADA, CHINA, CROATIA, DENMARK, ESTONIA, FRANCE, GERMANY, HONG KONG, HUNGARY, IRELAND, ISRAEL, LITHUANIA, MALAYSIA, MALTA, NETHERLANDS, POLAND, PORTUGAL, SINGAPORE, SLOVANIA, SOUTH KOREA, SPAIN, SWEDEN, UNITED KINGDOM, UNITED STATES.
If you are not located in any of the above locations your order will be sent via International Airmail.

International Airmail service does not include tracking.  

OTHER THINGS YOU SHOULD KNOW...

SHIPPING INFORMATION

- All following up and/or tracking is the responsibility of each customer and/or the shipping service provider – while we do everything we can within our power and to make sure orders get to you safely and as fast as possible, we cannot be held responsible once an order leaves our studio.  

- Free domestic shipping will be sent via regular post.

- Free international shipping will be sent via International Airmail.

- If a customer error in shipping address is made during the checkout process, Few and Far Collective reserves the right to charge a re-shipment fee according to the relevant price of postage for your location. 

- The shipping cost for orders is non-refundable.

- If your query has not been answered above contact us at – orders@steenjones.com

CAN I PICK UP MY ITEM/S?

Unfortunately, not unless it's a canvas, large or heavy commission as it's proven to be difficult in the past with my ever-changing schedule. I know it's annoying and hope you can understand.  

MY ORDER HASN’T ARRIVED YET, WHAT THE HELL?

If you’ve patiently waited out the delivery time estimations above and it hasn't showed, I ask that you contact your local customs and/or post office first before emailing me as more often or not, it's waiting there for you :)  

HANDLING/PACKING

The shipping and handling of my artwork/your orders is extremely important to me, so after years of experiment and trialling, I am confident that my methods of delivery are the best available with both budget and service in mind. Your orders will be packaged accordingly:

Prints/Originals: All of my prints and originals are shipped inside a plastic sleeve within a heavy-duty rigid mailer for maximum protection.

Canvases: All of my canvases are wrapped in a protective plastic cover before being wrapped in bubble wrap and enclosed in cardboard.

Skateboards + Misc: All of my skateboards and/or breakables are wrapped in bubble wrap before being packaged in either a heavy-duty rigid mailer, wrapped in cardboard or boxed for maximum protection.

*Please note: Unfortunately and sadly damages do occur from time to time so if your order hasn’t arrived as it should please let me know right away.