FAQ

ORDERING

DO YOU SHIP WORLDWIDE?

Yes we do - check out the shipping information section for all our prices and services to different countries.  

CAN I CHANGE/CANCEL MY ORDER?

You can change/cancel your order with us so long as your order has not left our studio.

To cancel your order, email orders@steenjones.com with CANCEL MY ORDER in the subject line. Please include an order reference number in the message to make it easier for us to find your order.

Alternatively, you can respond directly to the order confirmation email that you would have received from us.  

HOW DO I USE MY DISCOUNT/PROMO CODE/GIFT CARD?

Simply enter your unique gift card or promo code during checkout in the ‘gift card or discount code’ box then hit ‘apply’.

Your discount will be automatically deducted from the total.

A detailed explanation of how our gift cards work is available here.  

WHAT IF I MAKE A MISTAKE ON MY ORDER?

You should check your order confirmation email to ensure that all your order details including shipping address are correct. We can make changes prior to your order being shipped from our studio.

If you supply us with the incorrect shipping address or fail to collect your order and it is returned back to us as a return to sender you will be required to cover the re-shipment fees associated with your order.

If you have ordered the incorrect size please email us at order@steenjones.com.  

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, MasterCard, American Express or regular bank account payments are all accepted via PayPal.  

WHEN WILL MY ORDER BE DELIVERED?

We know you’re excited to get your order and we always do our best to get orders out ASAP, but sometimes delays occur that are outside of our control - e.g. peak times, holidays and sales, shipping carrier/customs delays and generally being a small team.

You should also be aware that we cannot track your order if you have not selected a trackable service at checkout.

Please see our shipping information page for more info on timeframes and shipping methods prior to contacting us.  

HOW DO I KNOW IF MY ORDER COMES WITH TRACKING?

All domestic orders automatically come with tracking.

If you are an international customer and wish to track your order for peace of mind (which we strongly recommend) you should select our express or pack and track services at checkout.

For all information on shipping/tracking options for your location see here.  

IS IT SAFE TO ORDER ONLINE?

As safe as you can get! We are committed to ensuring that all your information is safe and secure.  

ARE YOUR PRICES GST INCLUSIVE?

Yep! No need to worry about extra charges.  

MY ACCOUNT

I CAN'T FIND WHERE TO SIGN INTO/VIEW/MANAGE MY ACCOUNT?

You can view and update all details in your Steen Jones account here.

Don't forget to update your shipping address if you move!

NEWSLETTER

WHAT SORT OF UPDATES WILL I RECEIVE FROM SIGNING UP TO YOUR NEWSLETTER?

You will receive exclusive pre-order opportunities, loyalty discounts as well as news and updates about cool things I'm getting up to!

SOUNDS AWESOME! HOW DO I SIGN UP?

Click here to sign up to my newsletter!

OTHER

WHAT WATERCOLOUR MATERIALS DO YOU USE?

I always use Arches (185 or 300gsm) watercolour paper unless I’m using handmade stock – IF this is the case, I will state it with the specific piece.

On paints, I always use Indian Ink for my black and whatever brand has the best colours. Dr. PH. Martin's and Talons Ecolines are my favourite and most used brands.  

WHAT BRAND OF AEROSOL DO YOU USE?

Again, I work by colour but I try and stick to either Molotow or 94’s.  

DO YOU COLLABORATE WITH OTHER ARTISTS?

I do and absolutely love it – only problem (and struggle) I have nowadays is time and my forever changing schedule but always open to cool ideas so hit me up!  

CAN YOU DESIGN/MAKE SOMETHING FOR ME/MY FRIEND/MUM ETC?

I'd love too! First step is to shoot me a quick email with any ideas, budget or size - any/all of this information not only helps me get an idea of what you'd like but also speeds up the process :) 

*If you don’t really have any idea of what you'd like just yet – don't worry, I’m always happy to brainstorm and work with you on this! Get the ball rolling here!  

HOW MUCH IS YOUR CUSTOM ARTWORK?

Each piece is different as there are many variables – for this reason I quote each individual job/piece at the time. (I know that doesn’t help you right now but it's true)

If you'd like a quote, write to me here.  

I LIKE ONE OF YOUR PIECES AND WOULD LIKE TO GET IT TATTOOED, DO YOU MIND?

Hell no! It rules!

All I ask in return is crediting me whenever you post it online and that you send me good quality photo (when finished and healed) along with you and your tattooers' IG social media handle in case I'd like to share it online. And please tag #steenjones just in case I miss the notification.   

CAN YOU PLEASE DESIGN A TATTOO FOR ME?

As humbled as I am that you'd like me to design your tattoo, I'm sorry to say that I don't design any tattoos whatsoever. It's obviously nothing personal, I just don't feel comfortable doing it unless I was to physically tattoo it myself -which I don’t/won't.

As an alternative, I am more than happy to make you a custom painting, one that you can then take to your preferred artist for reference. I know it sucks and hope you can understand!  

CAN YOU PLEASE PAINT A WALL FOR ME?

Hell yes! Contact me here.  

I LIVE INTERSTATE/OVERSEAS THOUGH, DO YOU TRAVEL?

Sure do.  

I HAVE A WALL/ROLLER DOOR/CAR ETC AND WONDERING IF YOU’D BE INTERESTED IN PAINTING IT FOR MATERIALS?

I'm sad to say that I don’t really have time for much “leisure” painting these days. HOWEVER if it’s a cool spot or I’m itching to get out, you might get lucky IF you are covering my materials. Worth a try, eh?

Please note: If I'm painting anything "free of charge", I expect and ask to have full creative control.

If you'd like to offer me a spot (thank you in advance) please let me know here!  

I HAVE THIS (INSERT CRAZY IDEA HERE)… AND WAS WONDERING IF YOU MIGHT BE INTERESTED?

I love mixing it up and always up for a challenge – try me.  

CAN I GET A STEEN JONES STORE GIFT CARD?

Sure can! Just pick one up from the miscellaneous section of the store. 

For more details on Gift Cards find out here.  

I’M AN ARTIST, DO YOU HAVE ANY ADVICE?

I do and it's be you, dream big, work hard, don't sweat the small stuff and do not stop. 

DID I FORGET SOMETHING? PROBABLY

Fire away!